Refund Policy
Last updated: 8/1/26
This Refund Policy applies to all services provided by Central Platforms.
1. General Policy
All cherry picker hire is provided with an operator and is classed as a service, not a product. As such, refunds are assessed in line with UK consumer and contract law applicable to services.
2. Cancellations by the Client
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Cancellations made in advance may be eligible for a full or partial refund, subject to notice given and costs already incurred.
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Late cancellations or failure to provide site access may result in charges to cover travel, time, and operational costs.
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Cancellation terms will be confirmed at the time of booking.
3. Cancellations by Central Platforms
We reserve the right to cancel or reschedule hire due to:
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Severe weather
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Mechanical issues
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Circumstances beyond our reasonable control
Where we cancel and cannot provide a suitable alternative date, any payments made for the affected hire period will be refunded.
4. Non-Refundable Situations
Refunds will not normally be provided where:
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Work cannot proceed due to inaccurate or incomplete information supplied by the Client
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Access is unavailable on arrival
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Ground conditions or site hazards prevent safe operation
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Delays are caused by third parties or site readiness issues
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Unsafe site conditions
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5. Part-Completed Hire
Where hire has commenced and is later stopped due to site conditions, weather, or client-related issues, charges may apply for time used, travel, and standby, and a full refund will not be due.
6. Emergency & Out-of-Hours Hire
Payments for 24/7 emergency call-outs, evening, or weekend hire are non-refundable once mobilised, due to the immediate nature of the service.
7. Refund Method & Timescale
Approved refunds will be processed using the original payment method wherever possible.
Refunds are typically issued within 5–10 working days.
8. Contact
If you believe you are entitled to a refund or wish to discuss a cancellation, please contact: